Return & Exchange

At Egiftcard, customer satisfaction is our top priority. Due to the nature of digital products, we have a strict no returns and no exchanges policy on all e-gift card purchases. Please read the details below carefully before making your purchase.

1. All Sales Are Final

Once an e-gift card is purchased and delivered, the sale is considered final. We cannot accept returns, issue refunds, or process exchanges for any e-gift cards, as they are digital goods that cannot be reclaimed once sent.

2. Incorrect or Invalid Gift Cards

If you receive an e-gift card that is invalid or cannot be redeemed, please contact our customer support team immediately. We will work with you and the card issuer to resolve the issue and ensure you receive a valid product. Please provide your order details and any relevant information about the issue.

3. Delivery Issues

In the event that you do not receive your e-gift card within the expected time frame (usually within minutes of purchase), please check your email’s spam or junk folder. If the e-gift card is still not delivered after a reasonable amount of time, contact our support team, and we will assist you in tracking and resolving the delivery issue.

4. Fraud and Abuse

We take fraud prevention seriously. If we detect any fraudulent activity or misuse of our services, Egiftcard reserves the right to cancel the order and deny future service. Any fraudulent attempts to obtain refunds or abuse of e-gift cards will be reported to the relevant authorities.

5. Contact Us

If you have any questions or concerns about your purchase, feel free to reach out to our customer support team through our Contact Us page. We are here to assist you and ensure you have a smooth experience with Egiftcard.